Return Policy

Hassle-Free Returns for a Smooth Experience

We want you to love your purchase, but if for any reason it’s not right, our 30-day return window has you covered. To ensure a successful return, simply keep the item in its original, unworn or unused, with the original packaging intact.

  • Proof of purchase (receipt or order confirmation) will help speed up the process.
  • Kindly note, returns should be sent to our brand, not the manufacturer.
  • In some cases, partial refunds may apply for items that show signs of use, damage, or missing parts, unless the issue was on us.
  • Returns made after 30 days may not qualify for a refund.

Non-Returnable Items: Certain products, such as final sale items, special add-ons, or item was marked as a gift may not be eligible for return.

To start a return, you can contact us at service@wakyme.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Please note the following details regarding our return policy:

  1. Refund Amount: The refund will only include the actual paid value of the returned item. If the item was purchased at a discounted price, the refund will reflect the discounted amount.
  2. Shipping Fees: Please be aware that if shipping costs were paid at the time of purchase, these fees will not be refunded, as they have already been incurred and consumed during the initial shipment.
  3. Return Shipping: We will cover the cost of returning the package. All you need to do is attach the return label we provide and drop it off at USPS. There will be no additional shipping fees for you.

We strive to ensure a smooth and easy return process for our customers.

Once we’ve received and carefully inspected your return, we’ll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider, so the exact arrival of funds may differ.

If you have any questions, feel free to reach out to us at service@wakyme.com, and we’ll be happy to assist.